We're here to help. Find answers, connect with our team, or visit a local service center.
Support & Help Center
Email Support
Response within 24 hours
Live Chat
Response within 24 hours
Local Service Centers
Goalker has professional service and maintenance centers worldwide, with strong local support in key markets.
3-Year Warranty Coverage
Comprehensive protection for your investment
What's Covered
- Manufacturing Defects: Issues caused by factory quality.
- Functional Failures: System failures under normal use.
- Original Purchaser Support: Direct service for the first owner.
- Limited Warranty Period: Service within the specified timeframe.
What's Not Covered
- Misuse & Self-Repair: Damage from improper use or repair.
- High-Pressure Cleaning: Damage caused by power washing.
- Non-Designated Power: Damage from using incorrect chargers.
- Natural Wear & Tear: Blades and consumable parts.
- Accidental & External Damage: Drops, transport, or external factors.
How to Claim: In case of warranty claim, contact our support team with your proof of purchase.
2+1 YEARS Limited Warranty
Warranty Statement for Robotic Mower
If your robotic mower experiences any issues within 3 years from the date of purchase under normal use according to the user manual, we promise to repair or replace the product free of charge.
☆ The product warranty period is 3 years. The battery warranty period is 12 months. Unauthorized disassembly, modica-tion, or misuse is prohibited.
☆ Please use the designated accessories and charger for this product.
Your warranty service must meet the following conditions:
1. The product was purchased through ocial channels, and you can provide this warranty manual and a valid purchase receipt.
2. The product is used according to the guidelines in the user manual.
3. The product has not been disassembled or modied without authorization, nor used with non-designated accessories and chargers.
During the warranty period, any of the following conditions will take a chargeable repair:1. Failure to provide this warranty book and a valid purchase receipt.
2. Malfunctions and damage caused by incorrect use or improper self-repair.
3. Malfunctions or damage caused by transportation, moving, or dropping after purchase.
4. Malfunctions or damage caused by other external factors.
5. Malfunctions or damage caused by cleaning the product with a high-pressure cleaner.
6. Damage caused by charging with a non-designated power source.
7. Natural wear and tear during use, including the blade, indicator lights, and other parts.
☆ If return or exchange the product, you need to provide a valid receipt showing the date and place of purchase.
☆ This warranty does not apply to accessories that come with the product.
☆ This warranty is only applicable to the original purchaser and is non-transferable.
☆ All repairs and replacements will be covered by the limited warranty within the warranty period from the original date of purchase.
The above guarantees are the only guarantees provided. No other express or implied guarantees are made, whether in contract, tort, or otherwise. The company is not responsible for any special, incidental, or indirect damages.
After-sales Service：support@goalkertech.com
Contact us if you experience issues relating to the operation, maintenance and safety, or errors/faults with your
mower.Should there be any quality issues or maintenance requirements, please contact our after-sales team at
support@goalkertech.com.